Refund Policy

This policy applies to every paid plan of a HashKit app bought through Paddle: 3dspriter Individual and Do It Now Plus. Prices are on the pricing page. The apps are run by Leonid Haimov, trading as Softaleo, in Israel.

Our order process is run by our online reseller, Paddle.com, which is the merchant of record for all our orders. Paddle takes the payment and processes every refund.

• Your first month is free, once per account.
• Changed your mind after a charge? Ask within 14 days of that charge and you get all of it back.
• Cancel any time. You keep the plan until the end of the period you paid for.

• Each paid plan starts with a one-month free trial.
• You need to add a payment method to start it. Nothing is charged during the trial.
• When the month ends, the plan converts to a paid subscription and the first charge is made, monthly or yearly as you chose, unless you cancel before the trial ends.
• Cancel during the trial and you are never charged.
• One free trial per account. If you subscribe again later, you are charged from the start (and the 14-day refund below still applies).

• Within 14 days of any charge, you can ask for a full refund of that charge, for any reason. This includes the first charge after the free month and every renewal, monthly or yearly. It doesn't matter how much you used the plan.
• After 14 days, we don't give refunds or partial refunds for the rest of the billing period. You can still cancel so that you aren't charged again.
• We approve eligible requests and ask Paddle to issue the refund within 14 days of your request. Paddle sends the money back; how long it takes to show up depends on your bank or payment provider.

Any of these works, at any time:

• In the app: open "Manage subscription", which takes you to Paddle's customer portal, and cancel there.
• By email: write to leoisprogramming@gmail.com from the email address you bought with (or tell us that address), and say which app. We'll cancel it for you and confirm.
• Through Paddle: use the link in your receipt email, or look up your order at paddle.net.

Cancelling stops future renewals. You keep the plan until the end of the period you have already paid for, and then it ends. Cancelling doesn't refund the current period by itself: if you were charged in the last 14 days and want your money back, ask for a refund as below.

• Email leoisprogramming@gmail.com with the email address you bought with and, if you have it, the order number from your receipt; or
• contact Paddle directly through the link in your receipt email or at paddle.net.

This policy is in addition to your legal rights, not instead of them. If you are a consumer in the EU, the UK or elsewhere, Paddle's buyer terms describe your statutory right to cancel, which Paddle handles as the seller. If the law of the country where you live gives you more than this policy, for example a longer cancellation period or money back for the unused part of a prepaid period, you get what the law gives you.

Each app also has its own terms of service, and its own refund page where it has one. They apply together with this policy:

• 3dspriter: terms, refunds
• Do It Now: terms